Renewal & value review automation

Make the renewal conversation about the value already delivered.

Bring the customer’s goals and the decision ahead. Matik helps assemble the evidence into a value story you can review, explain and refine.

Illustrative account inputsIllustrative configured account metricIllustrative AI-assisted account narrative
What belongs in a credible renewal conversation?

Evidence the customer can follow. Context they recognize.

Matik automates renewal decks and customer value reviews from connected account data, approved templates and configured calculations. Teams can present measured results, explain the value methodology and add customer-specific context in an editable presentation.

Use the value measures you agreed on.

Connect account results to the customer’s success criteria instead of relying on generic product claims.

Keep value calculations consistent.

Use configured formulas and shared definitions across reviews, with the input assumptions made clear.

Include progress and the remaining gaps.

Add account context so the discussion can address achieved outcomes and what still needs attention.

Prepare the next-period decision.

Turn the evidence into a reviewed deck for discussing priorities, adoption and the relationship ahead.

Which data supports a customer value review?

Build from the customer’s measured results.

Choose the account and review period, then populate the approved review with the usage, performance and outcome measures your team has configured. Connect those results to the success criteria the customer recognizes.

  • Use connected CRM, product, warehouse or BI evidence.

  • Keep the reporting period and metric definitions explicit.

  • Distinguish measured results from missing evidence and customer-provided context.

How do you calculate value without hiding the assumptions?

Use an approved method and explain the inputs.

If your review includes ROI or other derived value, configure the calculation in a source such as a spreadsheet or approved query. Show the measured inputs, stated assumptions and resulting value separately.

  • Reuse a team-approved formula rather than asking AI to invent a methodology.

  • Label estimated inputs and customer-entered assumptions.

  • Keep the same configured metric result for the same source values and query inputs.

How does the value evidence become a renewal discussion?

Put the evidence in the customer’s decision context.

Add goals, account history and the priorities for the next period. Review AI-assisted takeaways and finish the native deck with the account owner’s explanation and proposed next steps.

  • Explain realized value and relevant adoption gaps.

  • Separate historical evidence from future scenarios.

  • Edit Google Slides or PowerPoint before the customer discussion.

Which conversation are you preparing?

Review realized value. Then discuss the next period.

Both can use the same approved data foundation, while the agenda and customer context stay specific to the decision.

Customer value review

Explain the customer’s measured progress and the methodology behind any derived value.

  • Agreed success measures
  • Realized outcomes and adoption
  • Value calculations with their assumptions

Renewal discussion deck

Use the reviewed evidence to discuss continuing priorities and the next phase of the relationship.

  • The value story to date
  • Gaps and customer priorities
  • Next-period plan for discussion
Connected to your stack

Keep the value case connected to its evidence.

Connect source metrics and approved calculators, then work in the editable formats your account team uses. Link to the data and format pages for supported options.

  • Salesforce · CRM data source and in-app generation
  • Snowflake · Data source
  • HubSpot · Data source
  • Looker · Data source
  • Google Sheets · Spreadsheet data source and output
  • Google Slides · Output format
  • Microsoft PowerPoint · Output format
  • Claude · AI workspace via MCP
  • ChatGPT · AI workspace via MCP
  • Gemini · AI workspace via MCP
  • Perplexity · AI workspace via MCP
  • Google Drive · Generated-content destination
  • Gainsight · Data source
  • Tableau · Data source
  • Power BI · Data source
  • Amazon Redshift · Data source
  • BigQuery · Data source
  • Databricks · Data source
  • Presto · Data source
  • Amazon Athena · Data source
  • PostgreSQL · Data source
  • MySQL · Data source
  • Microsoft SQL Server · Data source
  • Microsoft Azure · Data source
  • Microsoft Excel · Spreadsheet data source and output
  • Productboard · Data source
  • Google Docs · Output format
  • Microsoft Word · Output format
  • Email · Personalized email body and attachments
  • Highspot · Workflow / delivery connection
  • Salesloft · Cadence-triggered generation and content links
  • Microsoft OneDrive · Generated-content destination
  • Microsoft SharePoint · Generated-content destination
  • Slack · Context via MCP; generation through a connected AI assistant
  • Gong · Call context via MCP
  • Atlassian · Jira and Confluence context via MCP
  • Jira · Issue context via MCP
  • Confluence · Knowledge context via MCP
  • Staircase · Customer context via MCP
  • MCP · AI assistant and context protocol
  • Matik Pages · Account-specific pages (beta)
Bazaarvoice
Broader business-review coverage, alongside higher renewal rates.
32.8%
higher reported renewal rate among business-review recipients

Bazaarvoice reported that customers who received business reviews had a 32.8% higher renewal rate than those who did not. The story links broader review coverage with renewal performance; it does not measure the effect of a renewal deck alone.

2025 · Customer-reported results.

Bazaarvoice
Trust built in

Customer data deserves a considered approach.

Matik combines governed content with published security practices. Explore the details with your security team.

SOC 2 Type II
Published security assurance
Encryption at rest
Protection for stored data
Defined access controls
Controls around sensitive systems
FAQ

Questions before automating a renewal or value review?

What is renewal deck automation?

Renewal deck automation generates an account-specific presentation from a configured template and connected customer evidence. Matik can populate measured results and approved calculations, while the account owner adds context and reviews the narrative for the renewal discussion.

How is a value review different from a QBR?

A QBR typically reviews recurring progress and next steps over a reporting period. A value review focuses on the customer’s realized outcomes and the methodology used to explain their value. A renewal deck organizes that evidence around a specific commercial discussion. The same connected data can support these different agendas.

Can Matik calculate customer ROI?

Matik can populate ROI or other value measures when your team has configured the relevant inputs and calculation logic, including spreadsheet-based calculations. Your team defines the methodology and identifies any assumptions. Connecting the data does not by itself validate the calculation or turn a projection into an observed result.

Does Matik’s AI decide what value the customer received?

Configured source queries and calculation logic supply the review’s metrics. AI-assisted narrative can help explain them using the customer context you provide, but the account owner should review the interpretation, assumptions and recommendations before sharing.

Can I show both achieved outcomes and remaining adoption gaps?

Yes, when the template’s configured data and content support those measures. Account owners can also add context and edit the generated presentation. A credible review separates observed progress, missing evidence, estimated value and proposed next steps.

Does automating value reviews guarantee more renewals?

No. Renewal outcomes depend on the customer relationship and many other factors. Bazaarvoice’s published story reports a higher renewal rate among business-review recipients, but it does not establish a controlled causal effect or a renewal-deck-specific uplift.

Can I edit a renewal or value review presentation?

Yes. Matik can generate an editable Google Slides or PowerPoint presentation. The account owner can refine the evidence, explanation and next-period priorities. Editing the generated deck does not change the underlying configured formulas or other generated files.

Request a demo

Bring the value case behind your next renewal.

We’ll show how your customer evidence, approved methodology and account context can become a reviewable value or renewal deck.

Request a demo