Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

October 2023

Aditya Maheshwari - defining CS OKRs - https://lnkd.in/g6j-nx_Q‍

‍Andrew Marks - managing customer expectations - https://lnkd.in/g6f6Hr7‍

‍Ashna Patel - embracing change in customer success - https://lnkd.in/g6w59Tfm

Athif Mohammed - what CSMs should say - https://lnkd.in/gARjXF3w‍

Bertil Weil - phrases to unlearn to become a better communicator - https://lnkd.in/gyDnuU8w‍

Bodin Pollard - should CS rebrand - https://lnkd.in/gtbACZzY‍

Dana Alvarenga - how to start breaking down silos between CS and other departments - https://lnkd.in/gJzEVH2V

Dan Ennis - the biggest mistake you're likely making as a CS leader - https://lnkd.in/gxgCjivE

Daphne Costa Lopes - value delivery pyramid - https://lnkd.in/gi3mRQTu

Daphne Costa Lopes - strategies for hitting NRR in Q4 - https://lnkd.in/gb_kUdRU

Daphne Costa Lopes - de-escalating situations with unhappy customers - https://lnkd.in/gkm2UZPs

Daphne Costa Lopes - 6 essential things you need to scale CS - https://lnkd.in/gJc7vwve‍

Elizabeth Blass 🌻 - how to motivate customers to take action - https://lnkd.in/gGu9QtQm

Elizabeth Blass 🌻 - how to keep onboarding on track - https://lnkd.in/gtRyf3U5‍

Elizabeth Italiano - how to improve customer health scores - https://lnkd.in/gDqcUUzY‍

Elizabeth Italiano - the importance of diagnosis skills - https://lnkd.in/gnA5CsmJ

Emilia D'Anzica, MBA, PMP - themes from a CS and sales leadership conversation - https://lnkd.in/gxXBHE2S

Erika Villarreal - ways to better communicate as a CSM - https://lnkd.in/gFVUprE3‍

Greg Daines - why rescuing customers sucks & what to do instead - https://lnkd.in/gYuUSMJf

Haley Lundgren - themes from the a recent customer success event - https://lnkd.in/gZ74dD8X

Jeff Breunsbach - harmonizing the enterprise and scale approaches - https://lnkd.in/gMNNZjde

Jeff Breunsbach - connecting with customers - https://lnkd.in/gsFiJTM2‍

Joel Passen - highlights from the latest Customer Success Leadership Study - https://lnkd.in/gUxUdT4x

Keila Gasabwa - Customer Results Framework learnings - https://lnkd.in/gyWsRkT3

Laura Moussa - when to start building out a CS team - https://lnkd.in/g6nr8CQQ

Laura Moussa - providing customer feedback to product - https://lnkd.in/gFBg6uss

Marco Carrubba - how to manage stakeholders actively - https://lnkd.in/gRyNh3yF

Marija Skobe-Pilley - questions for understanding customer's why - https://lnkd.in/gvxZawe7

Marija Skobe-Pilley - quick guide to data-driven storytelling - https://lnkd.in/gxxJa68p

Markus Rentsch - how CS is everybody's responsibility - https://lnkd.in/gBeu_K5b

Markus Rentsch - creating effective customer success plans - https://lnkd.in/gjCw5usT‍

Markus Rentsch - how to turn CS from ugly ducking into beautiful swan - https://lnkd.in/gS4QXc3g‍

Monica Trivedi - tips for budget planning in 2024 - https://lnkd.in/gjDWYvFA‍

Neha Singh - customers going silent - https://lnkd.in/g5Np6w-P

Neha Singh - what to do about low product adoption and utilization - https://lnkd.in/gnUzgMFG

Neha Singh - how to deal with an irate customer - https://lnkd.in/g3QVjUDk

Neha Singh - who to learn from within a company - https://lnkd.in/gVFungrr‍

Pavilion - top 50 CCOs to watch - https://lnkd.in/gvJ2r_Mj‍

Rachel Provan - signs that your CS org is starting to mature - https://lnkd.in/gjDWYvFA‍

Raman Bindra - the importance of ideal customer profile - https://lnkd.in/gpgFSTXz

Raman Bindra - how to tackle tough conversations with customers - https://lnkd.in/gQNAiB5X

Raman Bindra - how to avoid over-committing to customers - https://lnkd.in/g9JYfwew‍

Sagar Shukla - what customer value actually is - https://lnkd.in/gPPdXVDc‍

Sam Kraus - career paths for CSMs - https://lnkd.in/gCnWAdbw‍

SuccessHACKER - the top 25 customer success influencers - https://lnkd.in/gk2H3bYZ

Sumi Jaiswal - top scaling mistakes to avoid - https://lnkd.in/gvs5Tgrv

Sumi Jaiswal - 10 mistakes to avoid in a customer onboarding playbook - https://lnkd.in/gchCP7CP

Sumi Jaiswal - 10 signs that your CS playbooks need an overhaul - https://lnkd.in/ge_zxHTP

Tanya Strauss - monetizing customer success - https://lnkd.in/gMrm9XC2

Tom Blossom - why some people think CS is broken - https://lnkd.in/gXdeKpYv

Tony Sternberg - 5 things high-churn subscription companies have in common - https://lnkd.in/gZ2uNBjh‍‍‍

---

Don't miss our next monthly round-up! Make sure to sign up for the Matik newsletter to get this, and other great content, delivered to your inbox.

See last month's round-up

---

See Matik in Action—Request a Demo