Welcome to our first-ever LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

September 2023‍

Angelika Marek - finding the right balance between human-led and digital-led engagement - https://lnkd.in/g_UuFvek‍

Anika Zubair - 3 signs that a customer is ready for an upsell conversation - https://lnkd.in/gCGySJZy‍

‍Anita Toth - quick guide on voice of the customer data collection - https://lnkd.in/gBN533YB‍

Anita Toth - questions to get to know your customers better - https://lnkd.in/gCy6EJRh‍

‍Antti Nevalainen - unlocking the power of clean data - https://lnkd.in/gB_3uW5u‍

‍Chad Horenfeldt - embracing the challenges of CS in today's landscape - https://lnkd.in/gKjyKc4r‍

‍Dan Ennis - challenges of building a digital CS program - https://lnkd.in/gcPyNp2F

Dan Ennis - figuring out which customers in your scale and digital CS programs to get feedback from - https://lnkd.in/gRrDqzcj‍

Daphne Costa Lopes - how CS will look differently in the future - https://lnkd.in/gSz6npsz‍Felipe Jardim - top 3 things customers hate - https://lnkd.in/gJY4bvzA

‍Daphne Costa Lopes - how to help customers know how they're doing relative to other customers - https://lnkd.in/gvZimVeQ‍

Daphne Costa Lopes - difference between active and passive CSMs - https://lnkd.in/ggmsvvst‍

‍Daphne Costa Lopes - KPIs to measure CSM performance - https://lnkd.in/gdasqjCC

Donna Weber - the difference between tailored and customized customer engagement - https://lnkd.in/gjfNv52i‍

Elizabeth Blass 🌻 - addressing customer journey gaps - https://lnkd.in/gXTApWNG

Erika Villarreal - why you should care about NRR as an enterprise CSM - https://lnkd.in/g_TN7YrP‍

Erika Villarreal - 15 truths about customer success - https://lnkd.in/gxJHRnRc‍

‍Greg Daines - stop "touching" your customers - https://lnkd.in/gqe5m4Bw‍

Greg Daines - how to identify key results for customers - https://lnkd.in/gei8s5h5‍

‍Jan Young, MBA, CSPO, CSM - CS office hours lineup for October - https://lnkd.in/guSVCqyS‍

‍Jeff Beaumont - leverage customer ops in challenging times - https://lnkd.in/gmVwMzdh‍

‍Jeff Breunsbach - how to research customers - https://lnkd.in/gzV2XY94‍

Jeff Breunsbach - what execs in your accounts really care about - https://lnkd.in/giPEAEgj

Jeff Breunsbach - 7 ways to stay on top of what's happening with customers - https://lnkd.in/gUjkRK4J

‍Jeff Kushmerek - CS pain points at different maturity levels - https://lnkd.in/gea7Yi76‍

‍John Gleeson - lessons learned about CS while growing Motive from $1 to over $300M - https://lnkd.in/gZD58r4W

‍Justin Chappell - the benefits of a CS ops team - https://lnkd.in/garG6N2A‍

‍Laura Moussa - how to align CS & products - https://lnkd.in/gFBg6uss‍

Lauren Kennedy - the difference between evaluation & ROI - https://lnkd.in/gvcuKxt8

‍‍Marija Skobe-Pilley - uncovering customer's growth opportunities - https://lnkd.in/gwa5PpCT‍

‍Markus Rentsch - how to build a repeatable system for actively leading customers to the promised land - https://lnkd.in/g_HGFXqy‍

Markus Rentsch - how to turn QBRs into a strategic asset - https://lnkd.in/gN3tyR5x‍

‍Meka Asonye - the ultimate goal of CS - https://lnkd.in/gqT9CAjs‍

‍Mickey Powell - hats CSMs wear to run the best meetings - https://lnkd.in/gtekXzT4‍

‍Nir Kalish - why NPS isn't great & better questions to ask instead - https://lnkd.in/g5MYAvA8

Peter Armaly - the steps to customer success maturity - https://lnkd.in/gz2627Ys‍

‍Rod Cherkas - key insights around AI and CS - https://lnkd.in/g2mrnMnH‍

Sagar Shukla - this part to predicting churn - https://lnkd.in/g-HigYtm

Stuart Balcombe - ways to improve sales to CS hand offs - https://lnkd.in/ggFiwMQp

‍‍Sumi Jaiswal - 10 questions to assess your current reporting structure - https://lnkd.in/g2v6V-4s

Sumi Jaiswal - 10 signs your CS game sucks - https://lnkd.in/g882cWhv

‍Sumi Jaiswal - list of absolutely useless activities we do in CS - https://lnkd.in/g5g3xbhK

Sumi Jaiswal - top CS trends in 2023 - https://lnkd.in/gRJX5mqs‍

‍Zoharit Ben Zvi - how to design and implement customer health metrics - https://lnkd.in/gwUEkZs3‍‍‍

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