Welcome to our LinkedIn post roundup on the Matik blog! This monthly post is a recap of our weekly roundups that we post on LinkedIn, where we highlight the top LinkedIn content shared by the best in customer success.

Want to stay on top of these posts on a weekly basis? Then follow Matik's LinkedIn page, and every Friday, we'll bring you the CS content (all LinkedIn posts) that's getting the people talking and is the most insightful.

February 2024

Anika Zubair - 5 things you'll never regret doing as a CSM - https://lnkd.in/gGA97n7t‍

Anita Toth - the customer emotional journey - https://lnkd.in/gDGBvaJB‍

Anita Toth - undistort the internal stories executives create in their heads about customers - https://lnkd.in/gisHW_JE‍

Bertil Weil - harnessing the power of storytelling with data - https://lnkd.in/grTaDJDt‍

Bob London - two approaches to enable CS to drive revenue - https://lnkd.in/g45eSbXn‍

Brittany Casey - lessons in CS from Reesa Teesa’s “Who the **** Did I Marry” - https://lnkd.in/gCGNFrsJ‍

Carly Agar - 6 questions your resume should answer as a CSM - https://lnkd.in/gfwrMEkD‍

Dan Ennis - 3 things CS leaders actually want instead of a commission structure - https://lnkd.in/gDaUezfW‍

Dan Ennis - how to get better at internal collaboration - https://lnkd.in/g_hsfPXH‍

Dan Ennis - questions to ask instead of "digital CS or human-led CS" - https://lnkd.in/g55JWm_8‍

Daphne Costa Lopes - 2 educational programs great CS leaders invest in - https://lnkd.in/gDG4RY5M‍

Daphne Costa Lopes - decision tree for enterprise business reviews - https://lnkd.in/gnVRqBPz‍

Daphne Costa Lopes - how to better understand your champion's company goals - https://lnkd.in/gsv6q7fV‍

Daphne Costa Lopes - product-led success strategy - https://lnkd.in/gSwAcmV8‍

Daphne Costa Lopes - the formula for a successful EBR - https://lnkd.in/gk6Kgvks‍

David Brown - quickest way of converting this $50k customer into a $500k customer - https://lnkd.in/gRmVAMKp‍

David Brown - what you need in a sales handover document - https://lnkd.in/g49PyUZe‍

Elizabeth Blass 🌻 - CS leadership lessons from The (Customer Success) Proposal - https://lnkd.in/griBkXhM‍

Elizabeth Italiano - a better way to churn and renewal forecast - https://lnkd.in/gAyM2cNR‍

Elizabeth Italiano - common success plan mistakes - https://lnkd.in/gVyiUUnz‍

Elizabeth Italiano - quick way to determine if there are silos between sales and CS - https://lnkd.in/gX777iiJ‍

Elizabeth Italiano - success plan template - https://lnkd.in/gpmX8bmp‍

Greg Daines - how to avoid the customer hand-down - https://lnkd.in/gPN8ySih‍

Greg Daines - top 10 reasons to measure your customers' results - https://lnkd.in/gG_Vikdh‍

Jasmine Reynolds - the 5 customer value realized languages - https://lnkd.in/gq68nn2Y‍

Jay Nathan - why CS needs to be unbundled - https://lnkd.in/gtNWhSSd‍

Jeff Breunsbach - how to scale relationships, value delivery, and engagement activity - https://lnkd.in/geSq2r_3‍

Jeff Breunsbach - three things that will make your SaaS CFO (and investors) giddy - https://lnkd.in/gt98hEEz‍

Jeff Kushmerek - best practices for kickoffs - https://lnkd.in/gTtqagrQ‍

Jeff Kushmerek - differences between CSM and AM - https://lnkd.in/g8rSx8Wh‍

Jeff Kushmerek - renewal playbook - https://lnkd.in/gpUFXpX8‍

Jim Kowalski - the difference between renewal & adoption organization charters - https://lnkd.in/g-PaepYD‍

Joe Kelly - how to define a healthy customer - https://lnkd.in/gKY3f2kX‍

Justin Chappell - three fundamentals of scaling CS - https://lnkd.in/gVPpermj‍

Loyd Vidal - 3 levels of data that will help you understand and predict your renewal rates - https://lnkd.in/gJM2aHeM‍

Loyd Vidal - demonstrating value of the CS function - https://lnkd.in/gTVD5Ffp‍

Markus Rentsch  - 9 core competencies for successful CSM in 2024 - https://lnkd.in/gHmpyHYs‍

Markus Rentsch  - 14 lies CSMs are told that are holding them back - https://lnkd.in/gGUNanwU‍

Markus Rentsch  - why customer quality is important than quantity - https://lnkd.in/gsNj2ZDp‍

Matt Evans - why you need to remove the handoffs between sales and CS - https://lnkd.in/gUNbgtRv‍

Michi Hu Pezeshki - how to handle coming up against competition often during renewal conversations - https://lnkd.in/gxADSRNW‍

Neha Singh  - how to get traction for your product training sessions - https://lnkd.in/gXBKhAAX‍

Neha Singh  - mandatory qualities for a CSM - https://lnkd.in/gcAS94WF‍

Neha Singh  - surface listening vs deep listening - https://lnkd.in/gMuG2bMu‍

Rachel Provan - five signs your CS department is starting to mature - https://lnkd.in/gTQKZusY‍

Rod Cherkas - ChatGPT prompts for customer education - https://lnkd.in/gmA8dTkg‍

Rod Cherkas - why it’s important to explain the scale of effort required to achieve your metrics goals - https://lnkd.in/gkdaiiYG‍

Sara Masson - how to stop repeating the trope of sales vs CS - https://lnkd.in/gV7sFqrN‍

Seán Reid  - the 3 different ways your customer has to react to economic hardship - https://lnkd.in/g_tCqjuz‍

Sumi Jaiswal - top 10 mistakes made on the road to digital customer success motion - https://lnkd.in/gYP78G4b

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